Refund policy
On it! Let me draft all three tailored to found&favoured — a Kenya-based premium wellness and lifestyle dropshipping store selling beauty, skincare, and wellness products.
Refund Policy
Refund & Returns Policy
At found&favoured, we want you to love everything you receive. If something isn't right, we're here to help.
Eligibility for Returns We accept returns within 7 days of delivery for items that are:
- Damaged or defective upon arrival
- Incorrect items received
Due to the nature of our products (beauty, skincare, and wellness), we are unable to accept returns on opened or used items for hygiene reasons.
Non-Returnable Items
- Opened skincare, beauty, or wellness products
- Items purchased on sale or promotion
- Items without original packaging
How to Request a Return: Email us at info@found&favoured.com within 7 days of receiving your order with:
- Your order number
- A photo of the item and issue
- A brief description of the problem
We will review your request within 2–3 business days and advise on next steps.
Refunds: Approved refunds will be processed within 5–7 business days back to your original payment method. Shipping costs are non-refundable unless the return is due to our error.
Shipping Policy
Shipping Policy
Where We Ship: We currently ship within Kenya and Arusha, Tanzania. We are working on expanding to the wider East Africa region — stay tuned!
Processing Time: Orders are processed within 1–2 business days after payment confirmation. You will receive a confirmation email once your order has been dispatched.
Delivery Timeframes
- Nairobi: 1–2 business days
- Other counties: 3–7 business days
Delivery times are estimates and may vary due to courier availability or public holidays.
Shipping Costs: Shipping costs are calculated at checkout based on your location and order size.
Order Tracking: Once your order is dispatched, you will receive a tracking number via email or SMS to monitor your delivery.
Lost or Delayed Orders: If your order hasn't arrived within the estimated timeframe, please contact us at info@found&favoured.com and we will investigate with our courier partner.
Terms of Service
Terms of Service
By accessing and using the found&favoured website, you agree to the following terms:
1. General These terms apply to all visitors and customers of found&favoured. We reserve the right to update these terms at any time without prior notice.
2. Products We make every effort to display our products accurately. However, colours and packaging may vary slightly from images shown. All products are subject to availability.
3. Pricing All prices are listed in Kenyan Shillings (KES) and are inclusive of any applicable taxes unless stated otherwise. We reserve the right to change prices without notice.
4. Orders By placing an order, you confirm that the information provided is accurate and complete. We reserve the right to cancel orders in cases of pricing errors, suspected fraud, or stock unavailability.
5. Payment Payment must be made in full at the time of purchase. We accept payment via the methods listed at checkout.
6. Intellectual Property All content on this website — including images, text, and branding — is the property of found&favoured and may not be reproduced without permission.
7. Liability found&favoured shall not be held liable for any indirect or consequential loss arising from the use of our products or website.
8. Contact For any queries, reach us at info@found&favoured.com or through our contact page.